Welcome to *The Channel Islands Co-operative's* online 'Click & Collect' Gift site


Giftmaker Collections, Returns, Refunds & Cancelations Policy

Our aim is to provide you with a great shopping experience. Our teams work hard to provide outstanding service and will try to help you if there is an issue with your purchases.


You may return most new, unopened items sold by the Channel Islands Co-operative Giftmaker within 30 days of receipt.


You should expect to receive your refund within 10 days of your return being authorised, (the time it takes a bank to refund can be between 5-10 days).


If you have a product that is eligible under a warranty you can always choose to exercise your rights under the warranty.


Exchanges: we may be able to offer an exchange products if we are unable to offer a replacement product then a refund will be issued (using the payment method used for purchase).

Collections/ Redemptions: Click & Collect.

  1. After you have completed a purchase on CI-Giftmaker.com you will receive an email as confirmation of the order placed.
  2. When your products are ready for collection an email notification confirming the order details and collection instructions will be sent to the email address associated with the account that placed the order. 
  3. Each order placed that has been marked as ready for collection will be held for a period not exceeding 30 days. 
  4. If you are unable to collect your order, please contact us either by email: info@ci-giftmaker.com or call 01534 879822. 
  5. Failure to collect or advise us that you are not able to collect will result in your order being cancelled and refunded (30 days after order placed date).
  6. Collection points; will be detailed on the ‘order ready for collection’ email 
    1. Customer Services desk Grand Marché St Helier Jersey 
    2. Grand Marché St Martin Guernsey
  7. We will endeavour to do everything we can to assist customers with their purchases, in the case where a home delivery is required, due to the customer is unable to provide transportation of their purchase, Grand Marché St Helier Jersey & Grand Marché St Martin offer a home delivery service, but this will be an additional charge, this additional service will need to be made at the redemption point, but will not be guaranteed.

Refunds:

  1. We may issue you with a refund (using the payment method used for purchase); If we have made an error on the product; this includes where we have:
    1. described goods or services of an entirely different nature to those advertised; chosen to withdraw a product before the end of the redemption period;
    2. included an incorrect product term, or omitted a significant product term; or posted the product on our website in error.
    3. You have reason to believe that a technical error caused, or contributed to, the purchase or multiple purchases of giftmaker products, and where the request for refund is issued through the CI-Giftmaker.com contact us page within 30 days of the date of purchase.
    4. We may issue a refund if you have not collected your order within 30 days of purchase.
  2. We will not issue refunds for the following circumstances:
    1. If you have previously submitted a payment chargeback request to your financial institution that we have accepted.
  3. Your request for a refund must be submitted through the Giftmaker Contact us page or at our redemption desks located in-store.
  4. Your refund request must:
    1. be sent from the email address that is on your CI-Giftmaker account;
    2. include the Giftmaker Order Number, voucher code & key code;
    3. include a detailed description of your experience or issue; and be received by us within 30 days of completing the purchase.
  5. Where we issue a refund, it will be issued to the same payment method that you used to purchase your order.
  6. Any refund issued to you is not an admission of liability by The Channel Islands Co-operative Society.
  7. Where we conclude that a refund request is invalid, we may refuse the refund.

Your right to cancel:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item has been made available for collection.


To return items please return it to the in-store collection desk where a member of our team will process your return and initiate the instruction for a refund.

You should expect to receive your refund within 10 days of your return being authorised, (the time it takes a bank to refund can be between 5-10 days).

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Policy last updated 12 November 2013.